terms & policies
appointments:
If you are not satisfied with your service, please let us know! If we are informed within the first 2 weeks after your original appointment, we will schedule a 're-do' appointment with your stylist, at no charge.
If you are running late, we do allow a 15 minute grace period. If it falls beyond the 15 minutes we will do our best to make up the time lost and keep the service appointment.
NEW CLIENTS:
A credit card will be required to schedule an appointment. Refer to our cancellation policy.
CANCELLATION POLICY:
We require 24 hours advances notice for cancellation or rescheduling. If less then 24 hours a fee of 50% of the scheduled appointment will be charged. If there is no notice of a cancellation and a 'no show' occurs, the full service fee will be charged.
product:
All of our products are guaranteed. If you are dissatisfied with your product purchase, we will take returns within 60 days of purchase. Unused products can expect a full refund on the original payment method. Used products, can be returned for retail credit.
text messaging:
We may contract with companies or persons to provide certain services including text marketing, credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc. - collectively, Service Providers. We provide our Service Providers with the information needed for them to perform these services for our business.
We DO NOT share your personal information with third parties for those third parties’ direct marketing purposes; we do not buy, sell, or share text messaging opt-in information.
Privacy Policy
This Privacy Policy describes how Modena Salon ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates, waitlist notifications and possible promotional materials. You can opt out of receiving promotional communications at any time.
3. Sharing Your Information
We DO NOT share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
5. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact Vanessa, at 510-524-9944 or info@modenasalon.com.